Terms of service

1. Who we are and what these terms cover

These terms are between CSSL Ltd, trading as ClinoVoice ("we", "us"), registered in England and Wales, company no. 03996773, and the organisation that holds a ClinoVoice account (the "Customer"). The Customer accepts these terms when its owner joins ClinoVoice for it. The people the Customer invites to its account are its "Users".

They cover the ClinoVoice app at app.clinovoice.com and this website, clinovoice.com. If you only use this website, sections 1, 7, 11, 12 and 13 apply to you.

2. The service

ClinoVoice drafts clinic letters, notes and meeting records from recordings of consultations and meetings, for the Customer's clinicians to review.

ClinoVoice is a documentation tool. It does not make clinical decisions, and nothing it drafts is used without a clinician reading and approving it.

3. Early access

While the Customer is on early access:

• fees are as agreed in writing, and are waived unless agreed otherwise;
• features may change, and we will tell the Customer before a change that affects how it works;
• we will ask for the Customer's feedback;
• either side may end the arrangement with 30 days' notice.

These terms otherwise apply in full. Early access is not a trial of a lesser service.

4. Accounts and acceptable use

The Customer and its Users must:

• give accurate details, and keep them up to date;
• keep each account to one person, and never share sign-in details;
• keep the authenticator app they sign in with to themselves;
• use ClinoVoice only for the Customer's own clinical and administrative work;
• make no attempt to reach another organisation's data, or to get round the app's security;
• upload or make no recording the Customer has no right to make.

5. The Customer's responsibilities

The Customer:

• is the controller of the personal data of its patients and others it records;
• gives any notice and obtains any consent that its own policies and the law require before recording;
• makes sure its clinicians review every draft before it is used;
• keeps its Users' access current, removing anyone who should no longer have it.

6. Data protection

Our Data processing agreement forms part of these terms, and the Customer accepts it with them.

7. Confidentiality and intellectual property

The Customer's recordings, transcripts, letters and other records belong to the Customer. We keep them confidential and use them only to provide the service.

The ClinoVoice software and this website belong to us. These terms give the Customer the right to use the service, and no other licence.

8. Fees and payment

Fees are as agreed in writing with the Customer. Nothing on this website states a price.

9. Availability and support

We use reasonable efforts to keep ClinoVoice available, but during early access we give no service-level guarantee. Support is by email at show our email address.

10. Suspension and ending

The Customer may end the service at any time. We may suspend or end it if the Customer breaches these terms and does not put the breach right after we have told it, or otherwise on 30 days' notice.

When the service ends, the Customer's data stays available for export for 30 days, and is then deleted within a further 30 days, as the Data processing agreement describes.

11. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be excluded or limited.

Otherwise, our total liability to the Customer under or in connection with these terms is limited to the fees the Customer paid us in the 12 months before the claim arose, or £1,000, whichever is greater.

We are not liable for clinical decisions made by the Customer's clinicians, or for a document a clinician approved.

12. Changes to these terms

We will give the Customer 30 days' notice of a change to these terms, by email to its organisation's owner. For someone who only uses this website, the terms that apply are the ones on this page, dated at the top.

13. Governing law and courts

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.